June13
The Sell Blog | The Australian | June 13, 2011
NAKED Communications has released the results from an experiment it conducted at last week’s Mumbrella 360 marketing conference in Sydney designed to show which is the most powerful form of communications for changing behaviour.
Four groups of people were asked to donate money to Naked’s charity partner Save the Children.
The participants were then split into four groups that received different communications messages.
The first group received a rational message explaining Save the Children’s key areas of focus, including compelling statistics about the charity and an explanation of where the money goes.
The second group was exposed to emotive messages including a feel-good clip that showed the positive effects on children that Save
the Children has.
The third group was asked to create an ad for the charity about why children are important.
And the fourth group, which was the control group, was asked to complete unrelated word puzzles while the other groups were working.
The average donation of the first group (which received a rational message) was $2.39 per person, rising to $3.69 for the group that received emotive messages.
That figure rose again to $4.03 for the third group, which was asked to create an ad for Save the Children.
The control group donated an average of $2.58 per person—almost 8 per cent more than the group that received rational messages about why they should donate.
The group that was asked to create an ad also donated a higher proportion of the money they had on hand—35 per cent—than any other group.
Interestingly, the group that received emotive messages perceived themselves as giving more, estimating they had averaged $6.40 per person compared with $3.50 for the group that was asked to create the ad.
According to Naked, which is positioning itself as a behavioural change agency, one factor leading to a better result for group three was the greater benefit of experiential learning, or learning by doing.
However, other key contributors include actions engendering a feeling of ownership, which in turn makes people feel more engaged with the message; cognitive dissonance—once people act in a certain way, they strive to align their other behaviours accordingly; and autonomy—a better result from people who are invited to interact with a message on their own terms rather than having it forced upon them.
All of which goes some way toward proving Naked’s way of working as a behavioural change agency.
Here’s how founding partner Adam Ferrier explained it in Media last December:
“Behavioural change is seemingly obvious but currently the marketing industry still is taking the wrong approach: build awareness and desire (which leads to) action,’’ Ferrier said.
“We believe in flipping that model on its head, where we start with action first. The rest – interest and desire – will look after itself.’’
One example of the agency at work was the “Ask Richard’’ campaign for Sydney community radio station FBi, which asked listeners to come up with creative ways to ask billionaire Sir Richard Branson to give the station $1 million to keep it on air.
“We’re finding that the most effective way to deal with loyalty is through getting people to interact with a brand rather than passively receiving a message,’’ Ferrier said.